GUESTS

HOW SATISFIED ARE YOUR HOTEL GUESTS?

The recommendation of current or former clients is a major driving factor in gaining new clients; in fact, they account for over 80% of referrals. It’...

IMPROVE

IMPROVE CUSTOMER SATISFACTION AND REDUCE EMPLOYEE TURNOVER WITH THESE TWO QUALITIES

Customer satisfaction as a whole is not usually determined by the performance of one specific department; any comprehensive plan put in place to impro...

HOTEL

ARE HOTELIERS' PRIORITIES IN THE RIGHT ORDER?

According to the TripAdvisor TripBarometer Travel Trends 2016, 93% of hoteliers consider improving their online traveler reviews as the number one factor of importance...

HOTEL STAFF

WHY IS HOTEL TURNOVER SO HIGH?

The hospitality industry has a very high turnover rate throughout the industry- up to 31% in some cases- which proves very costly for hotels, for whom...

PMS

PMS PMS QUAND TU NOUS TIENS...

Je devrais titrer en fait : de la promesse à la réalité, tant la réalité est plus violente que tout ce que l'on peut imaginer.

HOTEL STAFF

DEPLOY INTERNAL CHANGES FOR EMPLOYEE RETENTION

The hospitality industry suffers from an unusually high turnover rate, which can prove very costly on a number of levels, such as replacement costs ...

Challenges

OVERCOMING THE CHALLENGES OF NEW HOTEL TECHNOLOGY

Change can be a scary thing, especially when revenue is on the line. Many hotels do not take advantage of possible technology solutions because they ...

ARTIFICIAL INTELLIGENCE

WHICH GUEST COMPLAINTS CAN BE EASILY PREVENTED?

Satisfied guests are the best marketing a hotel can ask for. A survey by JD Power found that 80% of guests that rated their hotel stay a 10 out of 10 ...

ARTIFICIAL INTELLIGENCE

THE EASIEST TOOL FOR SCHEDULING AND TRACKING PREVENTATIVE MAINTENANCE

Though one of the most important activities for a hotel to continue running smoothly and provide guests with an exemplary experience, scheduling and t...

ARTIFICIAL INTELLIGENCE

GUESTS WANT THEIR HOTEL TO PLAN PREVENTATIVE MAINTENANCE FOR THESE AREAS

A preventative maintenance plan is essential to the continued smooth operation of a hotel and the satisfaction of guests. But which areas are under th...

Apps

HOTEL APPS IN THE SELF-SERVICE AGE: WHERE TO BEGIN?

One of today’s hottest topics in the hotel industry, in part due to the rise of the millennial consumer, is the selective service aspect of hotels. Ma...

Hotel System

ALL HOTEL APPLICATIONS SHOULD INTEGRATE WITH THIS SYSTEM

A hotel’s services revolve around its guests, and guest expectations are evolving as quickly as new software solutions and technological updates becom...

Guest Experience

IMPROVING THE GUEST EXPERIENCE THROUGH TECHNOLOGY SOLUTIONS

Self-service technology in hotels is becoming increasingly commonplace, from mobile apps to self check-in when arriving at the hotel. This trend allow...

Hotel

EMBRACE YOUR ASSETS: THE HOTEL'S BEST DEFENSE IN THE SHARING ECONOMY

Concerns about the sharing economy- namely, Airbnb and similar travel accommodation options- have plagued the hotel industry since the company first...

Expectations

HANDLING THE HIGH EXPECTATIONS OF BABY BOOMER GUESTS

The baby boomer generation (people born between 1945-1964), besides being one of the biggest in recorded history, have also reached or are nearing t...

Travel

EXCEEDING EXPECTATIONS OF LEISURE TRAVELERS

Learning how to serve the different needs and desires of leisure travelers vs. business travelers is important for any hotel. Leisure travelers are tr...

Optimize

OPTIMIZE EFFICIENCY FOR SATISFIED BUSINESS TRAVELERS

Business travelers’ expectations, as opposed to leisure travelers, are that the hotel will help them fulfill the duties for which they came in the mos...

Future

WHAT ARE MILLENNIALS LOOKING FOR IN A HOTEL?

Millennials (people born between 1982-2000) are a huge focus in today’s market, as they are not only a larger group than the baby boomers, they are al...

Loyalty

HOW TO GAIN THE LOYALTY OF GENERATION X

Children of Generation X (people born between 1965-1981), or Gen X as they are more commonly known, are often overlooked in favor of the other two gen...

Tech

FACTORING TECHNOLOGY SOLUTIONS INTO THE HOTEL BUDGET

Budget season is a stressful time for a hotel, assessing the good and the bad from the past year and deciding where money should be allocated for the ...

Budget

FACING THE CHALLENGES OF THE HOTEL TECHNOLOGY BUDGET

When developing a hotel budget for the coming year, two of the biggest questions hotel executives and managers must answer are in regards to technol...

Tech

OVERCOMING CHALLENGES OF ADOPTING NEW TECHNOLOGY

Change can be a scary thing, especially when revenue is on the line. Many hotels do not take advantage of possible technology solutions because the...

Guest Experience

LOST AND ...FOUND? HELPING HOTEL STAFF

Some time ago as I was checking out of our hotel, my 11-year-old daughter looks at me with a sad face and says “Daddy, I think I left my iPod in the r...

Hospitality

WORKING BETTER, NOT HARDER

The hospitality industry is one the of the oldest industries in the world, often grounded by tradition. With processes, procedures, and a hierarchy al...

Hotel Housekeeping

12 LITTLE KNOWN FACTS ABOUT HOTEL HOUSEKEEPING AND MAINTENANCE

Keeping a hotel in perfect condition and ready do deliver great guest experience is a lot more than just "having a crew" there are so many details inv...

Hotel Operations

HOTEL OPERATIONS DATA MINING HOTEL HOUSEKEEPING AND MAINTENANCE

As with most industries, the hotel industry is mainly using big data tools to improve marketing, better-targeted ads, predicting demand patterns, anal...

Hotel Software

HOTEL TECHNOLOGY NEWS FROM ITB 2017

It has been about a month ago already, and yet so many things we saw at ITB related to hotel technology are as exciting as ever. ITB is one of the big.

HOTEL HOUSEKEEPING

TEN WEIRDEST ITEMS LOST & FOUND IN HOTEL ROOMS

Housekeeping is a tough job, no doubt about it, but we never imagined all the dangers of the profession...

HOTEL STAFF

5 WAYS IMPROVING THE HOTEL EXPERIENCE CAN IMPROVE THE BOTTOM LINE

A top priority for hoteliers is providing guests with a quality experience...

HOTEL HOUSEKEEPING

€750,000 FUNDING FOR HOUSEKEEPING TECHNOLOGY

With €750,000 in seed funding, we're building the company and product to grow faster and service clients better.

HOTEL OPERATIONS

OPTIMIZE EFFICIENCY FOR SATISFIED BUSINESS TRAVELERS

Business travelers’ expectations, as opposed to leisure travelers, are that the hotel will help them fulfill the duties...

HOTEL STAFF

THE FUTURE OF HOTEL HOUSEKEEPING BY MEWS

Frictionless internal communication is what creates the “magic” guests feel when entering a well-run hotel...

Hospitality

WHY HOTEL COMMUNICATIONS SHOULD BE YOUR NUMBER ONE PRIORITY

“No man is an island entire of itself. Every man is a piece of the continent, a part of the main” wrote the poet John Donne. He was talking about mank...

Improve

THE 4 PARTS TO BETTER HOUSEKEEPING COMMUNICATIONS

Fifteen minutes for a stayover, thirty minutes for a checkout: that’s the average amount of time attendants spend to prepare a hotel room, according t...

Startup

BUILDING A HOTEL TECH STARTUP

Recently I was approached to do an interview on my background and how I came to build a hotel tech startup. It took a lot of introspection on my part ...

Hospitality

THE SECRETS OF ATTENDANTS AND HOW "DO NOT DISTURB" SIGNS SAVE FACE

Attendants always know. They are the pumping heart of a hotel. Not the General Managers, not the owners. Attendants. They master the ancient ability t...

PMS

HOW TO CHOOSE A PMS (AND NOT REGRET IT NEXT YEAR)

For a hotelier, choosing a PMS can be one of the most time consuming and stressful experiences ever. Buy the wrong system and, one year from now, you ...

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