Boost your ratings with better reviews
Track and manage each customer complaint, respond faster - and discover which underlying issues create high costs and bad reviews for your hotel.
Track customer complaints and costs
Track customer complaints either by teams, or groups of issues - and calculate their total cost to your hotel.
Identify customer complaint trends
Uncover deeper issues.
Discover common causes for customer complaints - so you can take action and improve your hotel’s rating.
Escalate and resolve more complaints
Improve your rating.
Make sure that each complaint gets followed up, resolved, and reported promptly - so more customers leave happy.