Imagine if housekeeping was more peaceful for medium hotels

Take control of maintenance issues, eliminate phone calls and paperwork, and deliver more personalized customer experiences - thanks to RoomChecking’s real-time housekeeping management platform

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Flexible housekeeping for leading hotel chains

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I Couldn´t Be Without RoomChecking, It Would Be Impossible - Like Someone Taking Away My Smartphone

Veronique

CEO, Napoleon

Do you wish it was less painful to run your medium hotel?

Maintenance is slow and inefficient

You still rely on paper forms and reports that are out-of-date the moment they’re printed.

Communication is a constant challenge

It’s tough to keep tabs on your team - you’re constantly on the phone - and messages often arrive late.

Customer experience is inconsistent

Your customers don’t feel they receive a reliable, responsive, and personalized service.

Features & Benefits

Personalized experience
Digital housekeeping
Complaint management
Minor topics
Lost & Found
Lost & found
Complaint management

Personalized experience

Deliver the perfect service for every customer

Make each customer feel valued. RoomChecking makes it easy to adapt your schedule and deliver a personalized housekeeping service.

Track control of maintenance issues

Be proactive.

Detect issues in real-time, track contracts, and set a cadence for preventative maintenance - with email notifications.

Offer a personalized customer service

Adapt to each customer.

Add notes, requests, and key information - like VIP status. Each detail is shared instantly with your team.

Stop scrolling through WhatsApp messages

Find issues faster.

Track maintenance issues against each hotel room and make sure they’re resolved before your clients arrive.

I couldn't be without RoomChecking, it would be impossible - like someone taking away my smartphone

Damien Harvey

Deputy Director Hotel Forest Hill
Meudon Velizy

Digital housekeeping

Enjoy real-time housekeeping - with zero phone calls

Track cleaning as it happens in the RoomChecking management platform - as real-time updates are delivered from each attendant’s mobile app.

Now there’s less waiting at reception, fewer phone calls - and rooms are ready faster’

Veronique

CEO, Napoléon

Automate every complex cleaning process

Stop writing lists.

Simply set predefined rules to automatically add and update tasks and prioritize rooms based on triggers.

Forecast and run reports automatically

Take control of costs.

Track time statistics and maintenance issues to identify trends and cost-saving opportunities.

Postpone and adjust schedules instantly

Don’t disturb customers.

Send any schedule updates straight to your attendants - so each customer enjoys a personalized service.

Complaint management

Boost your ratings with better reviews

Track and manage each customer complaint, respond faster - and discover which underlying issues create high costs and bad reviews for your hotel.

Track customer complaints and costs

Take control.

Track customer complaints either by teams, or groups of issues - and calculate their total cost to your hotel.

Identify customer complaint trends

Uncover deeper issues.

Discover common causes for customer complaints - so you can take action and improve your hotel’s rating.

Escalate and resolve more complaints

Improve your rating.

Make sure that each complaint gets followed up, resolved, and reported promptly - so more customers leave happy.

Now we can get rooms ready faster, with just an hour between check-in and check-out - and a boost for our customer satisfaction’

Francois Webre

Owner, Ibis Nice

Minor Topics

Lead your team to higher standards

Achieve more.

Manage more effectively - with live updates from your team and notifications for any events that require a response.

Move faster with your own account manager

Get expert support.

Enjoy fast and reliable results from RoomChecking - with online support and personalized training.

Lost & found

Reunite more customers with their missing items

Get more missing items back to your customers with a faster and more effective way to manage your hotel’s lost & found activities.

Report on missing items in real-time

Find items faster.

Add a missing item report and it will instantly be available across your team - including any cleaning or housekeeping staff.

Follow-up on missing items with photos

Match items faster.

Contact each customer with photos of any items retrieved by your team to confirm if it’s their missing property.

Answer each missing item inquiry directly

Talk to clients.

Receive missing item inquiries from hotel customers and respond to them straight from your RoomChecking app.

Lost & found

Reunite more customers with their missing items

Get more missing items back to your customers with a faster and more effective way to manage your hotel’s lost & found activities.

Now there’s less waiting at reception, fewer phone calls - and rooms are ready faster’

Veronique

CEO, Napoléon

Report on missing items in real-time

Find items faster

Add a missing item report and it will instantly be available across your team - including any cleaning or housekeeping staff.

Follow-up on missing items with photos

Match items faster

Contact each customer with photos of any items retrieved by your team to confirm if it’s their
missing property.

Answer each missing item inquiry directly

Talk to clients

Receive missing item inquiries from hotel customers and respond to them straight from your Room Checking app.

Complaint management

Boost your ratings with better reviews

Track and manage each customer complaint, respond faster - and discover which underlying issues create high costs and bad reviews for your hotel.

Track customer complaints and costs

Take control

Track customer complaints either by teams, or groups of issues - and calculate their total cost to your hotel.

Identify customer complaint trends

Uncover deeper issues

Discover common causes for customer complaints - so you can take action and improve your hotel’s rating.

Escalate and resolve more complaints

Improve your rating

Make sure that each complaint gets followed up, resolved, and reported promptly - so more custom

RoomChecking gives us real-time awareness, easier communication - and improved customer satisfaction.

Damien Harvey, Deputy Director

Hotel Forest Hill, Meudon Velizy

Find out how Room Checking can help your business

Medium hotels

Apartment services

Chains/group

External cleaning

Other spaces

Thanks to Room Checking we no longer need to hire someone to manage Opera followup requests - which saves us 4000 Euros a month
Pullman Paris Centre Bercy
Maxime Roberton, GG
Roomchecking helped us with the planning as we now have all our cleaning rules inserted and predefined. I no longer need to communicate with reception several times a day, write manual lists for each cleaner
Jeroen - The Student Hotel Rotterdam
Jeroen

Book a demo now to see how Roomchecking will improve your operations for your hotel

Book a demo