Imagine if boutique hotels could align their team with one platform

Offer a personalized customer experience and bridge the gap between front office, cleaning, and maintenance - thanks to Room Checking’s real-time housekeeping management platform.

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Flexible housekeeping for leading hotel chains

I Couldn´t Be Without Room Checking, It Would Be Impossible - Like Someone Taking Away My Smartphone

Veronique

CEO, Napoleon

Do you wish it was less stressful to run your boutique hotel?

Cleaners and staff aren’t used effectively

Cleaners often wait around - because they don’t have a clear picture of checkouts.

Front office don’t know when rooms are ready

Clients get stuck at reception - because front office can’t confirm when their room will be ready.

Maintenance issues aren’t tracked and resolved

Maintenance issues don’t get resolved promptly and no-one knows their current status.

Features & Benefits

Personalized experience
Digital housekeeping
Complaint management
Minor topics
Lost & Found
Lost & found
Complaint management

Personalized housekeeping

Deliver the perfect service with real-time housekeeping

Room Checking makes it easy to deliver a personalized housekeeping service - as every detail and update is shared across your team in real-time.

Automate every complex process

Stop writing lists

Simply set predefined rules to automatically add and update tasks and prioritize rooms based on triggers.

Stop scrolling through WhatsApp messages

Find issues faster.

Track maintenance issues against each hotel room and make sure they’re resolved before your clients arrive.

Offer a personalized customer service

Adapt to each customer.

Add notes, requests, and key information - like VIP status. Each detail is shared in

I couldn't be without Room Checking, it would be impossible - like someone taking away my smartphone

Damien Harvey

Deputy Director Hotel Forest Hill
Meudon Velizy

Complaint management

Boost your ratings with better reviews

Track and manage each customer complaint, respond faster - and discover which underlying issues create high costs and bad reviews for your hotel.

Now there’s less waiting at reception, fewer phone calls - and rooms are ready faster’

Veronique

CEO, Napoléon

Track customer complaints and costs

Take control.

Track customer complaints either by teams, or groups of issues - and calculate their total cost to your hotel.

Identify customer complaint trends

Uncover deeper issues.

Discover common causes for customer complaints - so you can take action and improve your hotel’s rating.

Escalate and resolve more complaints

Improve your rating.

Make sure that each complaint gets followed up, resolved, and reported promptly - so more customers leave happy.

Personalized experience

Deliver housekeeping when customers want it

Make each customer feel valued. Room Checking makes it easy to adapt your schedule and deliver housekeeping at a more convenient time.

Handle customer requests with ease

Be personal more easily

Record key customer information - like VIP status - and add special requests. Each detail is shared instantly with your team.

Capture issues more reliably with notes

Don’t miss details

Enable any member of your team to add notes for each room - for the immediate attention of anyone else in housekeeping.

Offer cleaning at more convenient times

Adapt to each customer

Schedule cleaning for any room for a specific time or date - or cancel their cleaning altogether.

Now we can get rooms ready faster, with just an hour between check-in and check-out - and a boost for our customer satisfaction’

Francois Webre

Owner, Ibis Nice

Minor Topics

Lead your team to higher standards

Achieve more.

Manage more effectively - with live updates from your team and notifications for any events that require a response.

Move faster with your own account manager

Get expert support.

Enjoy fast and reliable results from Room Checking - with online support and personalized training.

Lost & found

Reunite more customers with their missing items

Get more missing items back to your customers with a faster and more effective way to manage your hotel’s lost & found activities.

Report on missing items in real-time

Find items faster.

Add a missing item report and it will instantly be available across your team - including any cleaning or housekeeping staff.

Follow-up on missing items with photos

Match items faster.

Contact each customer with photos of any items retrieved by your team to confirm if it’s their missing property.

Answer each missing item inquiry directly

Talk to clients.

Receive missing item inquiries from hotel customers and respond to them straight from your Room Checking app.

Lost & found

Reunite more customers with their missing items

Get more missing items back to your customers with a faster and more effective way to manage your hotel’s lost & found activities.

Now there’s less waiting at reception, fewer phone calls - and rooms are ready faster’

Veronique

CEO, Napoléon

Report on missing items in real-time

Find items faster

Add a missing item report and it will instantly be available across your team - including any cleaning or housekeeping staff.

Follow-up on missing items with photos

Match items faster

Contact each customer with photos of any items retrieved by your team to confirm if it’s their
missing property.

Answer each missing item inquiry directly

Talk to clients

Receive missing item inquiries from hotel customers and respond to them straight from your Room Checking app.

Complaint management

Boost your ratings with better reviews

Track and manage each customer complaint, respond faster - and discover which underlying issues create high costs and bad reviews for your hotel.

Track customer complaints and costs

Take control

Track customer complaints either by teams, or groups of issues - and calculate their total cost to your hotel.

Identify customer complaint trends

Uncover deeper issues

Discover common causes for customer complaints - so you can take action and improve your hotel’s rating.

Escalate and resolve more complaints

Improve your rating

Make sure that each complaint gets followed up, resolved, and reported promptly - so more custom

Room Checking gives us real-time awareness, easier communication - and improved customer satisfaction.

Damien Harvey, Deputy Director

Hotel Forest Hill, Meudon Velizy

Find out how Room Checking can help your business

Medium hotels

Apartment services

Chains/group

External cleaning

Other spaces

Thanks to Room Checking we no longer need to hire someone to manage Opera followup requests - which saves us 4000 Euros a month
Pullman Paris Centre Bercy
Maxime Roberton, GG
Roomchecking helped us with the planning as we now have all our cleaning rules inserted and predefined. I no longer need to communicate with reception several times a day, write manual lists for each cleaner
Jeroen - The Student Hotel Rotterdam
Jeroen

Book a demo now to see how Roomchecking will improve your operations for your hotel

Book a demo