Tout celui qui travaille dans l'hôtellerie et qui connait Opera connait l'horreur des Traces. C'est bizzare comme nom, les Traces, surtout dans la propreté... mais...
Introduction The housekeeping department is the backbone of any successful hotel, resort, or hospitality business. Ensuring that rooms are clean, amenities are stocked, and guests...
Attendants always know. They are the pumping heart of a hotel. Not the General Managers, not the owners. Attendants. They master the ancient ability to...
ifteen minutes for a stayover, thirty minutes for a checkout: that’s the average amount of time attendants spend to prepare a hotel room, according to...
Frictionless internal communication is what creates the “magic” guests feel when entering a well-run hotel. But there are some departments that have an intrinsically high...
Business travelers’ expectations, as opposed to leisure travelers, are that the hotel will help them fulfill the duties for which they came in the most...
A top priority for hoteliers is providing guests with a quality experience. Recently, I was speaking to a luxury hotel manager who told me, “Investing...
As with most industries, the hotel industry is mainly using big data tools to improve marketing, better-targeted ads, predicting demand patterns, analyzing rates to name...
he hospitality industry is one the of the oldest industries in the world, often grounded by tradition. With processes, procedures, and a hierarchy all working...