May 30, 2023 Automatic nightly HK updates - admin application is updated to have one global setting which can enable/disable the update and where you...
Attendants always know. They are the pumping heart of a hotel. Not the General Managers, not the owners. Attendants. They master the ancient ability to...
ifteen minutes for a stayover, thirty minutes for a checkout: that’s the average amount of time attendants spend to prepare a hotel room, according to...
Frictionless internal communication is what creates the “magic” guests feel when entering a well-run hotel. But there are some departments that have an intrinsically high...
Business travelers’ expectations, as opposed to leisure travelers, are that the hotel will help them fulfill the duties for which they came in the most...
A top priority for hoteliers is providing guests with a quality experience. Recently, I was speaking to a luxury hotel manager who told me, “Investing...
As with most industries, the hotel industry is mainly using big data tools to improve marketing, better-targeted ads, predicting demand patterns, analyzing rates to name...
he hospitality industry is one the of the oldest industries in the world, often grounded by tradition. With processes, procedures, and a hierarchy all working...
Change can be a scary thing, especially when revenue is on the line. Many hotels do not take advantage of possible technology solutions because they fear...
When developing a hotel budget for the coming year, two of the biggest questions hotel executives and managers must answer are in regards to technology...
Children of Generation X (people born between 1965-1981), or Gen X as they are more commonly known, are often overlooked in favor of the other two generations,...