1. Who processes your data?
RoomChecking is responsible for the processing associated with managing www.roomchecking.com, handling requests and sending its communications. For any question about your data, contact contact@roomchecking.com.
This page covers the RoomChecking marketing website. Processing carried out within the HOPR platform on behalf of a hotel is also governed by the notices and contractual documents applicable to that service. For data managed in the platform by your employer or hotel, please contact that organisation first.
2. What data do we use?
When you contact us or request a demonstration, we use the information you provide: professional contact details, property, role, message and information needed to arrange the conversation. Only information marked as required in a form is necessary to handle the request.
When you subscribe to the newsletter, we use your email address to send the communications you requested. You can ask to unsubscribe at any time.
Visiting the website also generates technical data needed to display and secure it: IP address, request date, requested page and technical browser information. Audience measurement data is described below.
3. Why do we process data, and on what basis?
We handle demonstration and information requests to respond to your enquiry and, where relevant, take steps towards a contract. Professional communications and website protection rely on RoomChecking’s legitimate interests in managing its business and securing its services.
Sending the newsletter you requested and using Google Analytics rely on your consent. You can withdraw it at any time without affecting processing that took place beforehand.
Matomo audience measurement helps analyse content viewed and website operation on behalf of RoomChecking. It is implemented separately from Google Analytics consent, within the framework for exempt audience measurement. Applicable legal obligations may also justify certain processing.
4. Matomo: website audience measurement
Matomo runs by default to measure page views and improve the website. The measurement code does not set Matomo cookies or send URL query parameters or fragments. Referrer information is limited to its domain, and detailed browser feature detection is disabled.
Data is sent to the Matomo instance used by RoomChecking. This measurement is intended for website statistics, independently of Google Analytics. Consent exemption applies to a configuration limited to audience measurement, excluding cross-site tracking and advertising uses in particular; it does not mean that the CNIL has certified the tool.
You can object to this measurement using the button below. Your objection is remembered in this browser for 180 days using a dedicated cookie. If you delete this cookie or use a different browser, you will need to make this choice again.
Object to Matomo audience measurement6. Who receives the data?
Data is accessible to authorised RoomChecking personnel and service providers involved in the purposes described here, within the scope of their duties. Webflow hosts the website and technically processes forms entrusted to it. Google receives Google Analytics data only if you allow it. Matomo measurements are sent to the instance used by RoomChecking.
Demonstration booking links may take you to Calendly. Information you enter there is processed according to that service’s privacy information. The same applies when you leave the website for another external service.
Some providers may process data outside the European Economic Area. Where transfers occur, the applicable safeguards must be appropriate to the provider and processing involved. You can request information about recipients and the safeguards actually applicable by contacting contact@roomchecking.com.
7. How long is data kept?
Contact data is kept while your request is handled and the conversation is followed up. Any subsequent retention depends on the resulting relationship, applicable legal obligations and evidential needs. Newsletter contact details are used until you unsubscribe; limited information may be retained to respect an objection to further communications.
Cookie and objection choices set on this website are retained for 180 days. Cookie lifetime is different from the retention period for data already received by measurement tools.
Retention periods for technical logs, Matomo data and Google Analytics data depend on the settings of the services concerned. They must remain limited to their purpose. For exempt audience measurement, the CNIL recommends keeping collected information for no more than 25 months. You can obtain the periods actually applied by writing to contact@roomchecking.com.
8. How can you exercise your rights?
Depending on your situation and the processing involved, you may request access, correction, erasure, restriction of processing or portability of your data. You may object to processing based on legitimate interests and withdraw consent where it is used as the legal basis.
Send your request to contact@roomchecking.com and explain what it concerns. Identity verification may be requested where there is reasonable doubt. A response will be provided within the statutory period, normally one month, with notice of any permitted extension.
You may also lodge a complaint with the CNIL or the competent supervisory authority in your country. For Google Analytics cookies and Matomo audience measurement, the buttons on this page let you act directly in your browser.
Lodge a complaint with the CNIL9. Security and updates
RoomChecking seeks to limit access to data to people who need it and to adapt protective measures to the risks involved in processing. However, no transmission over the Internet can be guaranteed to be entirely risk-free.
This policy may change as services, tools or regulations evolve. The version applicable to the website is the one published on this page. Changes take effect when published; fresh consent will be requested where a change to consent-based processing requires it.