Centralize incidents, schedule recurring work, coordinate in-house teams and contractors, and track every asset through to resolution.
Reports from housekeeping, the front office and the floor land straight in the technical workflow.
When a fault travels by phone, message or paper, the context is lost and resolution becomes unpredictable. HOPR links the report, the work order, the evidence and the asset's history.
Room, zone, priority, media and requester travel with the work order.
A technician, a team or a contractor gets an explicit deadline and status.
Lead times, repeat failures, parts and costs inform the move to preventive work.
Three modules connect the urgency of the floor to long-term reliability.
Field teams report the fault with the room, the zone, the category, the priority and the evidence that matters. HOPR can then route the request by urgency, trade or scope.
One-off jobs sit alongside recurring checks. Every technician finds the checklist, the documentation, the deadlines and everything needed to carry out the work.
Each resolution keeps before-and-after evidence, time spent and materials used. History by asset or zone exposes repeat failures and friction points.
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Every step keeps the context. The manager steps in for the exception, not to rebuild the record.
Housekeeping attaches the room, the priority and a video.
Category and criticality determine the right route.
Zone, trade and availability guide the assignment.
Time, parts, comments and evidence are recorded.
The teams involved see the status without chasing anyone.
History feeds preventive work or replacement.
Less information lost, more predictable lead times and a clear view of the assets that really take up the team's time.
Managers see what is open, waiting or overdue, then trace isolated incidents back to their recurring causes.
Priorities, delays, availability and contractor status stay visible.
History brings together the faults, work orders and costs of a single asset.
Repeat failures and evidence make planning, training and replacement easier.
Reports from housekeeping, the front office or guest experience feed the same technical workflow. PMS data is used only within the limits of the connector you enable.
See the Housekeeping workflowRules, access rights and levels of detail are configured to match how the property is organized.
Talk to an expertYes. One-off incidents and recurring work can be tracked in the same environment.
Yes, based on the category, the priority, the zone, the department or the trade you configure.
Yes, with suitable access or a dedicated flow, so the status and history of the job are preserved.
Yes. Media, documents, reports and certificates stay linked to the relevant record.
Consistent categorization and history by asset make repeat failures easy to identify.
Yes. They can open the incident the moment they spot it, with its context.
Yes, depending on how consumption, costs and restocking are configured.
See how HOPR centralizes incidents, preventive maintenance and evidence while preserving the complete history of every asset.