Different apartment configurations
Every apartment has its own layout, equipment and services. A single generic list is not enough to guide the teams.
Repeated turnovers still need a reliable process
In a distributed operation, repetition does not guarantee consistency. A missing cot, a skipped check or undocumented damage can lead to a complaint and a time-consuming search for information. Teams also work with apartments that have different layouts and equipment. HOPR uses PMS events and unit-specific templates to trigger turnovers, in-stay services, equipment collection and inspections.
Checks lost between stages
A missing item or skipped inspection can undermine the next arrival even when the cleaning has been completed.
Damage that is hard to document later
Photos, reference conditions, costs and approval need to stay connected to the apartment and the intervention concerned.
Connect bookings, preparation and property condition
PMS-triggered workflows
Create cleaning, in-stay service and equipment delivery or collection tasks according to the booking events supported by your integration.
Mandatory multi-stage checklists
Structure checks before cleaning, after cleaning and at inspection before an apartment is marked ready.
Apartment catalogue and reference photos
Define the expected layout, equipment and reference condition to guide the teams.
Structured inventory by item
Replace vague reports with usable information linked to equipment or consumables.
Costs and damage by unit
Attach time, materials, photo evidence and a proposed charge to the correct apartment.
Coordinate a departure, damage and the next arrival
Keep preparation and approval connected from the moment a guest leaves.
Start the right turnover
The departure triggers the turnover workflow for the apartment type.
Document the condition before cleaning
The team completes its pre-cleaning checks and photographs damage against the reference condition.
Handle the damage and its costs
A maintenance task is created for the asset concerned; time and materials can be linked to the case.
Approve readiness
The final inspection checks the mandatory steps before the apartment is made available again.
Approve the proposed charge
The documented charge goes through the approval process before any transmission to the PMS, where the integration supports it.
What changes for your operations
Fewer tasks created by hand
Reduce manual task creation from booking information.
Consistent quality across apartments
Harmonise execution between units and service providers.
Damage documented when it is found
Capture evidence at the point of discovery.
Clearer costs by unit
Understand costs by apartment and type of intervention.
Portfolio visibility for central teams
Make the condition and readiness of the portfolio visible.
Test a complete turnover before scaling up
Configuration starts with apartment types, booking events, optional services, asset catalogues and approval levels. A sample of apartments is tested from end to end before the setup is repeated across the portfolio. PMS triggers and charge transmission depend on the integration used.
Your questions, answered
Can HOPR create tasks from a booking?
Events received from the PMS can trigger preparation and service tasks. Available events are defined according to your PMS and the integration used.
Can we require several levels of checks?
Checklists structure the checks before cleaning, at the end of cleaning and during inspection, so each stage is verified before the apartment is made available.
How do we manage apartments that are all different?
Catalogues and templates are organised by apartment type or by unit, including the equipment, photos and reference condition the teams need.
Can damage be charged automatically?
Damage leads to a documented proposal and an approval. Sending a charge to the PMS depends on the integration; it does not replace the validation defined by your organisation.
Can we track the cost of a turnover?
Linking time and materials to tasks and units makes it possible to track costs by apartment and type of intervention.