Extras to trace
Each consumed item needs to remain linked to the relevant guest’s stay and billing status.
Keep service, room context and billing connected
Hotel F&B combines forecasting, service preparation, room service, minibar items and coordination with reception. Errors often occur at the handover points: an unbilled extra, an order not passed on, a minibar left unreplenished or an incomplete shift change. HOPR links each action to the relevant stay, room and status while retaining useful evidence.
Tasks to coordinate
Kitchen, room service, minibar and reception need a useful shared progress view.
Shifts to connect
Open orders, replenishment needs and guest feedback must reach the next responsible team.
Connected workflows for each F&B service
Breakfast tracking
Count adult and child covers, distinguish included meals from extras and prepare PMS charge information with compatible integrations.
Service preparation
Use available cover and stay information to organise breakfast workload and coordinate resources.
Minibar and replenishment
Define items, record consumption, trigger replenishment and follow costs.
Room service tasks
Organise requests into kitchen and runner actions with shared ownership and status.
Handovers, feedback and reporting
Pass on open orders, incidents, guest feedback and service indicators.
Coordinate breakfast, an extra charge and the next shift
Follow the service from preparation to a traceable handover.
Prepare the service
The breakfast team reviews expected covers and organises the service.
Separate included meals and extras
As guests arrive, the team records covers and identifies what is included and what is extra.
Prepare the charge
With a compatible integration, the extra is prepared for transmission to the PMS with a record.
Share attendance information
Attendance contributes to operational tracking and can support coordination with housekeeping and porters.
Pass on exceptions
The shift closes with a handover of exceptions, guest feedback and actions still open.
What changes for F&B teams
Fewer missed entries
Reduce duplicate data entry and forgotten extras.
A clearer workload
Give the team a shared view of covers and service requirements.
Connected departments
Link minibar and room service with the wider operation.
Costs in context
Track costs and consumables by service.
Reliable handovers
Maintain continuity between departments and shifts.
Configure each service journey separately
Deployment distinguishes breakfast, minibar, room service and guest feedback. Each journey is configured around service rules, the compatible PMS, billing and approval steps, then tested with the teams involved.
Your questions, answered
Can we distinguish included breakfast from extras?
Yes. Tracking separates included covers from extras. With a compatible integration, charge information can be prepared for the PMS.
Does HOPR replace our point-of-sale system?
HOPR supports operational execution and coordination. Point-of-sale systems and the PMS retain their respective functions.
How is the minibar managed?
Teams use a catalogue, record consumption, prepare replenishment and retain the relevant operational record.
How can we organise room service?
Requests become structured actions for the kitchen and runners, with ownership and shared status. The journey is adapted to your order sources.
How can we prepare breakfast service?
Available reservation and cover information helps your team organise the workload and resources.
What can we explore in a demo?
The breakfast journey, included and extra covers, a compatible PMS handoff and minibar replenishment tracking.