A clear owner for each action
Every action is assigned and tracked. The request keeps its location, context and history as it moves between departments.
HOPR by RoomChecking · By team
Every team sees its priorities. Your whole operation stays aligned.
Housekeeping, maintenance, front office, concierge and F&B face different priorities. HOPR connects their workflows in one platform, giving each team the information it needs and sharing useful status updates across departments.
Find the workflow for your team
Operations directors
Run the day with the alerts, activity history, costs and checks you need to make operational decisions.
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Housekeeping managers
Build and adjust schedules, balance workloads and track inspections and quality issues.
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Maintenance teams
Prioritise incidents while organising preventive maintenance, equipment records, spare parts and contractors.
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Front office
Follow room status, requests and interventions so you can answer guests with up-to-date information.
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Porters, runners & concierge
Organise errands, luggage and quick requests with zone-based assignment and a clear record of completion.
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F&B teams
Connect forecasts, minibar, room service and shift handovers with the property's wider operation.
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Multi-property leadership
Set shared templates, permissions and indicators, with governance that supports each property's operation.
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Less chasing, better continuity across teams
A request moves to another channel, a handover stays verbal or a priority goes unseen: work loses continuity. HOPR turns events, requests and checks into assigned, tracked and documented tasks.
The right information for each role
Frontline teams get a clear task list, managers organise and resolve priorities, and leadership keeps an overview.
Handovers people can act on
Open tasks, issues and comments stay connected to the work throughout the day and between shifts.
One event, several teams, one connected workflow
A room needs maintenance before the guest arrives. Every team needs to act on the same context without piecing the information back together.
The request becomes a task
Information from the PMS or front office triggers the action that needs to be completed.
Maintenance receives the context
The incident comes with its priority, location and the attachments needed for the intervention.
Housekeeping adjusts its work
The team sees the status that determines when it can clean or inspect the room.
Front office follows progress
Reception can check the task status to update the guest without repeated follow-up calls.
The right manager is alerted
As a deadline approaches, escalation rules notify the person responsible.
Leadership can review the history
Actions, timing and associated costs remain connected to the intervention.
What every team shares
A common source for action
Requests, incidents and priorities stay in one flow of work, supported by shared assignment and escalation rules.
Views that fit each role
Everyone sees the information and actions relevant to their work while keeping other departments informed.
A record of what happened
Photos, comments and status changes stay attached to the task, so teams can see what was completed and what still needs attention.
Structured shift handovers
Open tasks and unresolved incidents carry through to the next shift. The history then helps managers understand recurring issues.
Give each team a useful workflow
Planning starts with a recurring problem and a concrete workflow. We define responsibilities, permissions, the information each role needs and the rules for passing work between teams.
Your questions, answered
Does every team use the same interface?
Teams share a common data foundation, with views, filters, actions and permissions suited to their role. Frontline staff and managers have workflows built around their respective needs.
Can HOPR trigger work across departments?
Yes. An issue reported by housekeeping can become a maintenance task, or a guest request can trigger an errand for a runner. Rules connect events to the teams that need to act.
Can we keep photos, comments and status changes?
Yes. Attachments, comments, statuses and reassignments remain connected to the action. That history lets teams recover the context of an intervention.
Can managers receive alerts?
Yes. Notifications and escalation rules help flag priorities or deadlines to the relevant manager. They are configured around your responsibilities and workflows.
Does HOPR help with shift handovers?
Yes. Pending tasks, unresolved incidents and follow-up information can be grouped to help maintain continuity between shifts.
How do we avoid overloading teams with information?
Permissions, filters, priorities and assignment rules keep each workflow focused on useful information and actions. Defining these settings is part of planning your rollout.