Simultaneous requests
Luggage, deliveries and support tasks often arrive through several channels.
HOPR by RoomChecking — Porters, runners and concierge
Coordinate fast-moving requests with clear context and follow-through
HOPR by RoomChecking turns luggage handling, errands, deliveries, lost property and concierge requests into mobile tasks that retain their location and status through to handover.
Fast requests still need a clear record
Porters and runners work in the moment: collecting luggage, delivering an item, escorting a guest or supporting another department. When requests arrive by radio, in conversation or through messaging, priority and proof of completion become difficult to follow. HOPR gives the team a focused workflow with the location, deadline and relevant information, followed by a quick status update.
Movement to organise
The right assignment depends on location, urgency and team availability.
Evidence to retain
Deliveries, returns and transfers need to remain traceable after a shift change.
A practical mobile workflow for moving teams
Quick mobile tasking
Receive and complete an errand with its location, priority, useful arrival or departure time and simple status changes.
Assignment by zone and skill
Route requests automatically or manually to the right person.
Lost property
Record a photo, chain of responsibility, storage location and return.
Photos and comments
Document a delivery, incident or transfer within the task itself.
Handovers and cross-department actions
Pass open tasks to the next shift and create housekeeping or maintenance work from a finding on the floor.
Manage a group arrival and its luggage
Keep every delivery and follow-up visible while the team moves across the property.
Prepare for arrivals
Available arrival information and times inform the luggage-handling tasks.
Allocate the luggage
Luggage is grouped by zone or room and assigned to available porters.
Confirm delivery
Each delivery is confirmed and any issue can be recorded with a photo and comment.
Pass on a fault
A faulty item spotted along the route becomes a maintenance task with its location and evidence.
Complete the handover
Unfinished requests and lost-property records remain visible to the next shift.
What changes for porters and runners
Clear priorities
Give fast-moving requests an explicit order of attention.
Fewer duplicates
Reduce repeated interventions and avoidable waiting.
Evidence retained
Keep a record of deliveries and returned property.
Connected shifts
Maintain continuity when responsibility changes.
Issues routed promptly
Send faults to the right department as soon as they are found.
Keep the mobile journey simple
Use a small number of statuses, zone filters and quick actions. Lost-property procedures define responsibility, storage, return and access rights according to your hotel’s own rules.
Your questions, answered
Can an arrival create tasks?
Available stay events and requests from other teams can trigger tasks according to your rules and PMS integration.
Can we assign tasks by zone?
Yes. Zones, skills and availability can guide assignment and help organise movement around the property.
How is lost property managed?
A record retains the item details, photo, responsibility, storage location and return.
Can we keep proof of delivery?
Photos, comments and status changes can be attached to the task to document completion.
How can we send an issue to maintenance?
A maintenance action can be created from the finding while preserving the location and evidence.
What can we explore in a demo?
A group arrival with luggage assignments, mobile confirmation, a maintenance report and the next shift’s handover.