How Accor Pullman Hotels Optimize Operations and Guest Experience with RoomChecking
Pullman Hotels, part of the Accor group, are known for their high occupancy rates, fast-paced environment, and premium guest services. With frequent check-ins, short guest stays, and high expectations for cleanliness and responsiveness, operational excellence is non-negotiable.
To meet these demands, Pullman teams rely on RoomChecking to streamline housekeeping, automate cleaning plans, accelerate guest welcome, and ensure flawless maintenance operations.
How does hopr support the vision?
hopr provides the digital infrastructure that helps Mama Shelter operate smarter and more efficiently. From seamless check-in processes to backend automation and staff coordination, hopr ensures every guest touchpoint feels smooth, intuitive, and elevated. With its modular approach, hopr aligns perfectly with Mama's forward-thinking hospitality model.
Our story
The journey behind hopr’s hospitality vision
1. Cleaning Plans Automatically Generated Every Morning
At Pullman, the day starts early—and fast. With most guests staying for short visits and leaving by noon, time is of the essence. RoomChecking’s Auto-Assign & Smart Cleaning Plan is essential to keep things running smoothly:
Automatic room allocation to housekeepers based on real-time availability, departure schedules, and special requests.
Smart balance of workload by credits, buildings, and sections.
Instant access to live cleaning statuses and task progress across all floors.
“Instead of spending 45 minutes every morning with Excel, we now press one button and the plan is ready.”
2. Welcoming Guests Faster with the Breakfast App
In a busy Pullman hotel, the check-in desk can easily become overwhelmed—especially when guests arrive en masse. That’s why Pullman uses RoomChecking’s Breakfast App to speed things up:
Guests scan a QR code or receive a pre-arrival link.
They indicate breakfast preferences or check-in times directly from their phones.
Front desk and F&B teams get real-time guest data to prepare and welcome faster.
“Guests feel the difference—check-in is smoother, and breakfast is no longer a bottleneck.”
3. Preventive Maintenance and Real-Time Tasking
Pullman teams can’t afford downtime or delays in repairs. RoomChecking’s Maintenance Tasking and Preventive Scheduling features empower engineering teams to stay ahead:
Recurring preventive tasks scheduled and tracked via calendar view.
Live ticketing of issues by staff and guests through mobile or QR code.
Real-time collaboration between front desk, maintenance, and housekeeping.
“A light bulb or an AC issue? It’s reported and assigned in 10 seconds. Our response time dropped by 70%.”
Results
With RoomChecking, Pullman hotels report:
✅ Faster turnaround for rooms
✅ Less paperwork and manual coordination
✅ Improved guest satisfaction scores
✅ Better interdepartmental communication
✅ Staff who feel more empowered and less stressed
RoomChecking is not just a tool—it’s part of Pullman’s daily rhythm.
Want to see how your hotel can move faster, communicate better, and deliver a flawless guest experience?
From day one, hopr was built differently.
With our roots in hospitality and tech, we crafted a modular platform that adapts to every property’s unique workflow. Whether it’s front-desk check-ins or back-office coordination, our tools are made to empower people—not replace them.
We’re just getting started.
Today, we’re proud to partner with some of the most forward-thinking hotels and resorts. Our mission remains the same: to elevate hospitality by streamlining operations.
