Jonathan Weizman, CEO, RoomChecking
One question I'm often asked as the CEO is what's happening with RoomChecking? You don't communicate at all!
Well, today, I want to change that.
Let me explain a bit…
It's been a 10-year journey where we built RoomChecking to be the best solution so that all hotels have everything they need to manage rooms, housekeeping, maintenance, and all the challenges faced in daily operations.
I remember when interfacing with the PMS just to get a guest list was nearly impossible. PMS systems weren't built to support third parties.
I also remember the common objections: we already have WhatsApp, Excel, our cleaners can't read or aren't technical…]
But we made it. We overcame so many technical challenges: PMS, WiFi, rules...
Like any company, we had setbacks: Covid, some technical difficulties...And I must admit, as a technical founder, I spent most of my time on interfaces.
if the world is changing, so too will hotels...and so we must change too!
Post Covid, we took a hard decision: if the world is about to change, the hotel industry will also change...so do we!
With fewer and yet more expensive housekeeping workforce, serving ever-demanding guests with fewer resources, and coping with higher costs as the new challenges.
So I made the hard decision to rethink RoomChecking from scratch...and after 3 years, Hopr is ready for mass deployment. I must thank all the customers who agreed to test.
Hopr is born!
Yes, RoomChecking set out on a journey that began with countless conversations and in-depth interviews with our clients and users. We also hired one professional from each sector as product managers from hotel chains, apartment rentals, and luxury hotels.
We wanted to ensure the new system would meet the needs of all accommodation types—from hotels and resorts to apartment rentals, B&Bs to luxury hotels. And meet the different needs within those segments.
How could we build a system so customizable that it would fit the range of operations? People not in the industry think a hotel is a hotel, but after 700+ clients, we know that no two hotels are the same.
Every property has its own processes, standards, and complexity.
As we dug deeper, we uncovered a major market gap: hotels were becoming more complex while aiming to deliver increasingly personalized guest experiences.
Why Hopr?
Hopr brings several key benefits:
- High Automation: Your cleaners are instantly notified of new cleaning tasks with built-in automated task assignments!
- All-in-One System: Our system handles everything - from recurring maintenance tasks to inventory checks, auto-scheduling to mandatory audits, guest feedback to breakfast ordering, and more.
- Multi-Property Capability: Manage multiple hotels seamlessly as if they were one.
- Improved Guest and Staff Satisfaction: Hopr now includes a guest and breakfast app!
- Better Reviews & Ratings: Improved service quality across the board means increased guest satisfaction and higher ratings.
- Powerful Reporting: Gain deep insights into all aspects of operations to make data-driven decisions. Track duration, costs, common tasks, issues, complaints, and more.
- A Subtle Dose of AI: Hopr reads the notes and with AI auto creates tasks
- Real-Time PMS Sync: Our high-quality PMS interface syncs data from your PMS, like notes, traces, and products bi-directionally in real time.
With Hopr, we’re not just meeting industry needs; we're anticipating them, delivering a new standard for efficiency, customization, and excellence in hospitality.
